Helping Accommodation Operators Succeed with Experience and Passion
Meet Emily – Accommodation Operator, Consultant & Mentor
With over two decades in the accommodation industry, I provide consulting and mentoring to help operators understand their property, streamline operations, and build successful businesses that reflect their vision. My goal is to simplify the complexities of running an accommodation business, so owners and managers gain confidence, clarity, and lasting results.
While I stay current with technology and industry trends, I believe the heart of great hospitality lies in combining modern systems with the traditional, home-style service that guests remember. It’s this balance that has guided my success — and the success of the many operators I’ve supported.
My experience spans managing properties of all sizes — from small country motels to large city operations, both across Australia and overseas. Having worked in every aspect of hospitality and tourism, I understand the many roles an accommodation operator must fill. From marketing to maintenance, cleaning to customer care, I help businesses navigate these demands efficiently and effectively.
As an active contributor to the industry, I regularly share practical insights at conferences such as Golden Chain and No Vacancy, discussing real-world strategies for running and improving accommodation businesses.
Collaboration is central to my approach. I value building connections within the industry and helping businesses adapt to change while achieving long-term success.
With a passion for helping others and an appreciation of the accommodation industry, the logical step for me was to provide a service supporting and helping accommodation operators to their own success in the industry.
Three quick facts about Emily
1. I'm very much a morning person. Love a beautiful sunrise and working out, sets me up for a great day.
2. Operations, procedures and logistics are enjoyable for me. Tedious for some, however I love creating a system that works.
3. Country/regional areas are my favourite places to be. There is so much beauty in the country including the people, the relaxed atmosphere and the community spirit.
Starting The Accommodation Project combines my passion for the accommodation industry and helping others build their success
Why Choose me
&
The Accommodation Project?
Experienced operator
With over 20 years in the accommodation industry, I’ve worked in various properties—from receptionist in Ireland to Operations Manager of a large property management business. Most recently, I spent 10 years as a hands-on, live-in manager of a coastal property.
Personalised service & accountability
Each session is one-on-one, ensuring tailored advice for your property. A flexible schedule lets you make the most of each session, while regular check-ins provide accountability to keep you on track.
She has walked in your shoes
Running a motel looks simple, but behind the scenes, it’s a complex operation. I understand the daily challenges—maintenance issues, staff shortages, and demanding guests—because I’ve been there. But I also know the rewards of working in this industry.
Practical solutions for real results
Success comes from understanding your property, market, and goals. Small, strategic changes can maximize your property’s potential, improve operations, and increase profitability—creating a better experience for both you and your guests.the operator.
Vision & Goals
The Accommodation Project is dedicated to helping new and established accommodation providers achieve their business goals and reach new heights of success.
Our vision is to empower your business and improve the overall level of accommodation. With our expert guidance and support, independent accommodation businesses areas have the opportunity to thrive and reach unprecedented levels of growth.
Whether you are a new owner embarking on an exciting journey or an established manager looking to straighten out any issues, we are here to guide you and redirect your passion into a successful business. Join us today and let us help you build the business of your dreams
Consultation Agreement
The service is professional and confidential. An agreement is put in place to protect both parties to ensure a high standard is achieved and goals are met for all involved. Any additional consultations will be quoted on.
By using fresh perspectives and implementing small but effective changes, you will experience a significant return on investment in the long run
