Technology is changing the way we manage accommodation businesses, but understanding your numbers remains essential. I explore how combining technology with sound business knowledge, informed decisions and genuine hospitality can help accommodation operators improve performance and deliver a better guest experience.

My experience in accommodation operations spans more than 20 years, with the last decade spent running a coastal property — where the rhythm of the tides was as familiar as the rhythm of the day. The guests, the early mornings, the small wins — I experienced it all firsthand, and it's that hands-on, operator's perspective that sits at the heart of everything I do today.

More and more accommodation operators are looking to expand their portfolio. In this artice published online at #AccomNews in July 2026, I explore how it can be successful and pitfalls to avoid

Running an accommodation business can be isolating — long days, no lunch breaks, and a work-life balance that's hard to maintain. In this article, originally published in Accom News (May 2026), I share how networking became essential to sustaining both my wellbeing and my business.

When guests cancel last minute, without valid reasons or extenuating circumstances, applying your standard cancellation policy protects your business. However, during natural disasters, this approach requires careful consideration

As published in AccomNews 13/02/2026

The accommodation operator’s sound knowledge and understanding of the property and clientele are essential in making any of the available tools truly effective.

As published in AccomNews July 2025

As published in AccomNews

Finding quality staff and retaining them is one of the biggest challenges faced by regional accommodation.

Regional events are more than just a source of entertainment—they are economic powerhouses

Article also published in AccomNews on 28/03/2025

Understanding the pitfalls and costs of bad booking strategies

As published in AccomNews 17th February 2025. Read the full article here

Staying single or joining a partnership is a common dilema for operators. This article was published in AccomNews 25 Nov 2024. You can read it here

Property Management Systems play a big part in the overall operation of a business. This article was published in AccomNews - read it here

Maximising downtime in a property can result in increased revenue and lowering costs.

Read the article as published in AccomNews here

When taking over a new property the excitement and passion is high, a wonderful adventure and future awaits.

Read the article published in AccomNews here

Collaborating closely with RMOs and DMOs can yield significant benefits for regional moteliers

As published in AccomNews, read the full article here

A various and strong customer base is the key to ensuring year-round occupancy.

As published in AccomNews on 27/06/2024 Read the article here

Partnering with online travel agents takes time and patience.

This article was published in AccomNews on 19/04/2024

Read it here

Embarking on a motel venture is a thrilling yet daunting endeavour. As newcomers dive into this promising opportunity, they’re greeted with a myriad of tasks to grasp and systems to implement

Read the article published in AccomNews 22/03/2024. here

In the accommodation industry, nurturing meaningful connections with guests is the cornerstone of exceptional customer experience.

Published in AccomNews 06/03/2024 read the article here

Stepping into ownership of a motel presents many challenges for newcomers to the accommodation sector. Among these challenges is understanding the intricacies of nightly rates

Read the article in AccomNews here published 9/02/2024

Unveiling the basics in reservation management for new moteliers and accommodation operators

As published in AccomNews 24/01/2024 Read the article here